1. Services
We provide professional commercial and residential cleaning services, including office and workplace cleaning, common area cleaning, routine maintenance, deep cleaning, condo and apartment cleaning. Services can be customized to meet the specific needs, schedule, and requirements of each property.
2. Scheduling & Appointments
- Cleanings can be scheduled weekly, bi-weekly, monthly, or as a one-time service.
- Appointments are confirmed once payment is agreed upon.
3. Pricing & Payment
- We charge a set rate per service, not by the hour, to ensure transparency and high-quality results.
- Payment is due according to the methods outlined during booking.
4. Cancellation & Rescheduling
- Cancellations require 48 hours’ notice.
- Rescheduling requires 24 hours’ notice.
- Late cancellations or no-shows may be subject to a fee.
5. Access & Safety
- Clients must provide access to the property at the scheduled time.
- We are pet-friendly and trained to work around animals safely.
6. Client Responsibilities
- Remove any valuables, fragile items, or sensitive materials prior to cleaning.
- Provide any special instructions regarding surfaces, products, or areas to avoid.
7. Liability
- While we exercise utmost care, we are not liable for pre-existing damage or fragile items unless explicitly informed beforehand.
- Any damage caused by negligence will be addressed in accordance with applicable laws.
8. Cleaning Products
- Clients may provide their own cleaning products, or we can supply premium cleaning products.
9. Satisfaction Guarantee
- We aim for 100% client satisfaction. Any concerns must be reported within 24 hours of service completion, and we will address them promptly.
10. Modifications
- We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on our website.